Notifications & Minimising Disruptions
Planned Outages
From time to time, Fusion5 need to schedule system outages. This may be for an application upgrades, system or environmental software upgrades, or hardware upgrades or maintenance.
You will be notified of planned outages in advance, and these outages will be scheduled outside core business hours.
Unplanned Outages
In the event of an unplanned outage affecting the Auckland datacentre, Jade’s networking team will switch over to the Christchurch datacentre if the issue cannot be resolved in an acceptable timeframe.
Jade and Fusion5 are acutely aware that payroll is time critical and we endeavour to keep any disruption to an absolute minimum.