Questions
Answers
Will we lose any data as the service switched between Auckland & Christchurch?
As users save and update data in Jade Star, the information is replicated on the Christchurch server in as close to real time as possible.
In the event of the secondary servers in Christchurch coming online as the primary server, it is possible that some data may not be transferred but this is likely to be data entered within minutes of the Auckland server going offline.
How long does it take to switch between Auckland & Christchurch servers?
The process of switching between the primary and secondary server can take approximately 30 minutes. However, we should point out that in the event of an unplanned outage, the technical teams need to investigate the cause and look to resolve the issue prior to deciding to switch servers as a last resort. During this investigation and switch-over time, the Jade Star environments may be unavailable.
Fusion5 will endeavour to keep clients informed of progress by email where possible.
What if we can’t connect to the internet?
Internet-based connections to Jade Star are dependent on your client network and internet connection being available.
In the event that your own network and / or internet connection are unavailable, you should contact your IT provider to arrange an alternative connection.
Will we still be able to print from Jade Star?
Yes, direct and File Handler printing will continue to be available.
Direct Printing
Direct printing means that the local printer is selected as a report is being run — the output is not available through the File Handler.
File Handler
File Handler printing uses the ‘Defer Immediate Printing’ output option and the output is available for later printing.
Will Self Service still be available?
Yes, the Jade Star Self Service application will also be available through the secondary server in Christchurch and will be accessible through your internet / network connection.
Where can I find out more about Jade’s Synchronised Database Service (SDS)?
Jade Software Corporation’s has a Synchronised Database Service (SDS)